The right channel
For pages, questions and corrections.
Write to [email protected] for editorial corrections, feedback on an article, a content question, website feedback or a general enquiry about this independent publication. Clear subject lines and links to the relevant page help the desk understand the context.
This is not FlixBus customer support. It is also not a service desk for any other transport operator. Questions about an individual purchase, travel confirmation, delay, luggage claim, refund or live service must go to the operator the traveller used. For current operator information, use the official FlixBus website (external official source) or the official source for the company concerned.
Email form
Open an editorial email
This form opens your own mail client. It does not send details through a server on this website, and it does not create a support case. Please do not include unnecessary personal, financial or travel-document information.
What helps
A useful editorial note
For a correction, name the page and quote the passage. For a suggestion, explain the stage of travel that needs clearer coverage: a station approach, a cross-border concern, an overnight preparation question or a difficult arrival. We value precise reports over general praise.
For live travel, do not wait for this inbox. Check the operator’s current source, the relevant station or airport and the local transport authority. Those organisations can address service-specific conditions; this desk cannot.